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Inbound and Outbound Customer Service Agent
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Competencies
Expertise in managing customer interactions, resolving issues, and ensuring customer satisfaction.
Proficient in verbal and written communication, building rapport and maintaining positive relationships.
Skilled in upselling, negotiating prices, and meeting sales targets in retail settings.
Experienced in opening, closing, and managing daily retail store functions.
Education
Languages
Summary
Dedicated customer service and retail professional with extensive experience in telecom and retail environments. Skilled in communication, relationship-building, and operational management, committed to delivering exceptional client experiences.
Key Achievements
- Built long-lasting customer relationships through effective communication at Cell C.
- Managed store operations and negotiated favorable deals as Assistant Manager at Cash Crusaders.
- Resolved customer queries promptly, ensuring high satisfaction levels at Qauntanite.
Experience
Inbound and Outbound Customer Service Agent
Responsible for managing a whole lot of incoming and outgoing calls in the organization. Build long-lasting relationships with customers. Keep a comprehensive record of all calls and/or conversations in the organization’s call centre database. Attend educational seminars or conferences on a regular basis so as to develop expertise and improve performance levels. Make use of available opportunity to sell or advertise products to customers. Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues. Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customer’s problems. Route calls to the appropriate channel(s)
Buy shop Assistant Manager
Handling customer queries. Dealing with salespersons making sure they are reaching their target. Opening and closing the store. Buying goods from the customers. Negotiating good prices for customers. Handling end of day cash up
Call centre representative
Respond to daily emails from customers. Resolve customer queries via email. Make sure that customers are happy and delightful with the service provided. Place or cancel orders. Open and maintain customer accounts by recording account information. Go the extra mile to engage customers. Resolve customer complaints via phone, email, mail. Assist with replacement of orders, refunds, or exchanges. Ensure all customers are satisfied and are delighted.