Shakira - Software Engineer with 5 years of experience in Web Development

Used JavaScript extensively for front-end web development and client-side scripting.

Built and maintained dynamic React applications to enhance user experience.

Designed, developed, and maintained web applications across various projects.

Supervised and coordinated a team of developers during project executions.

Entered and updated information into spreadsheets and databases accurately., Checked data for errors and corrected mistakes to keep records accurate., Organized files and documents for easy access., Transferred information from documents into digital formats., Used basic tools like Microsoft Excel and Google Sheets.

Completed a comprehensive 3-week training program focused on communication, call handling, and CRM usage., Managed inbound customer calls, providing clear and accurate assistance., Demonstrated strong problem‑solving skills while resolving customer concerns., Documented customer interactions accurately using CRM systems., Maintained excellent performance in call quality, customer satisfaction, and professionalism.