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SAP Support Specialist (TM/CSL)
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Competencies
Demonstrated experience with SAP S/4HANA.
Demonstrated experience with SAP TM (Transportation Management).
Demonstrated experience with Freight Order & Freight Unit Processing.
Demonstrated experience with Charge Calculation & Settlement Validation.
Demonstrated experience with Business Partner, Location & Transportation Lane Master Data Validation.
Education
Summary
SAP Support Specialist (TM/CSL) open to new opportunities
Experience
SAP Support Specialist (TM/CSL)
Delivered end-to-end SAP TM/CSL Production Support within SAP S/4HANA-integrated logistics environments, maintaining 96%+ SLA compliance across incident resolution for high-volume shipping operations.. Served as primary support lead for 20–30 business users and client SMEs, resolving 10–15+ weekly Incidents and Service Requests, reducing average resolution time and improving user response efficiency.. Owned the full Incident & Defect Lifecycle including triage, impact assessment, root cause analysis, resolution coordination, retesting, and structured documentation.. Designed and executed Unit, System Integration (SIT), and Regression Testing for SAP TM enhancements and change implementations.. Validated Freight Order and Freight Unit processing, and performed Charge Calculation & Settlement verification in SAP TM.. Conducted Master Data validation (Business Partner, Location, Transportation Lane) and monitored IDoc/interface issues.. Collaborated with SAP Functional and ABAP teams to resolve complex integration defects.. Supported Implementation, Cutover Planning, Go-Live, and Post-Go-Live Hypercare.. Performed SQL-based transaction analysis and reconciliation across order-to-delivery and billing processes.
ERP Support & Systems Analyst
Delivered ERP Application Production Support for 15–20 internal users, managing full Incident Triage, Prioritization, and Resolution Tracking.. Resolved concurrent Incidents and Service Requests through structured impact assessment and follow-up coordination.. Led updates to Business Process Documentation (BPD) and supported System Enhancements, performing structured Data Validation and Reconciliation.. Collaborated with technical teams to troubleshoot Defects and Integration Issues.. Established structured Knowledge Management practices by documenting recurring issues and Root Causes.. Conducted Post-Deployment Validation Testing for system updates and configuration changes.