Seye - Business Analyst/Scrum Master

Owned the product roadmap for a Legacy-to-Cloud system upgrade, transitioning manual loan approval processes into an automated AWS-driven workflow Engineering end-to-end automation workflows reducing compliance-related manual workloads by 50% and mitigated significant operational risk, ensuring the product remained 100% compliant with evolving central bank regulations.. Designing and Implementing automation solutions that streamline operations improving efficiency in meeting diverse stakeholder needs.. Directing feedback loops and product demos with Subject Matter Experts (SMEs) to align technical roadmaps with business needs, increasing user satisfaction scores (CSAT) by 20% and ensured 100% alignment between technical output and business goals.. Developing a standardized 'Release Readiness' training framework that slashed post-launch support tickets by 32%, saving the technical team approximately 15 hours per week in troubleshooting and hyper-care.. Formulating a comprehensive library of API, BRD, and FRD documentation that reduced developer ramp-up time by 30% and eliminated 15% of rework caused by requirement ambiguity.. Collaborating with clients to identify gaps, implemented solutions, that generate measurable business improvements.. Driving agile process improvement that resulted in 60% in sprint predictability, enhancing delivery outcome and team efficiency.. Integrating IT capabilities across 4 business units, creating a 'single source of truth' for data that improved reporting accuracy by 40%.. Transforming process disconnect into improvement opportunities, achieving cost reduction, productivity gain, and revenue growth.. Providing professional-level support during hypercare sessions, resolving user inquiries, and ensuring smooth adoption of new features.