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Sergio
Operations Supervisor
Video resume
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Competencies
Experience in handling customer interactions, troubleshooting, and client communication
Performed trend analysis and provided feedback to improve agent performance
Supervised teams, conducted coaching sessions, and developed employee skills
Prepared daily reports, identified trends, and summarized performance metrics
Fluent in Spanish and English, utilized in customer interaction and communication
Education
Languages
Summary
Experienced BPO professional with expertise in customer care, sales, retention, and team supervision.
Key Achievements
- Progressed from Customer Service Representative to Account Supervisor, demonstrating role advancement
- Gained diverse experience across sales, customer care, and retention departments
- Developed skills in coaching, feedback, and trend analysis within BPO operations
Experience
Operations Supervisor
Daily reports, find trends in agents behavior, provide feedback to agents
Quality Analyst
Daily bases report, find trends in agents behavior, feedback to agents of their calls
Temporary Account
Daily bases reports, coaching's sessions, development of skills, find areas of opportunities
Customer Service Representative
Account Supervisor
Reports, coaching's, follow up emails, give feedbacks, one by one with agents