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Sergio
Customer Service Professional with 10+ years in client support and analysis
Video resume
Customer service representative
My name is Sergio Serrano, I'm 33 years old, currently living in San Salvador, El Salvador. I have over 10 years in the customer service field, from customer service representative, quality analyst, business analyst and team leader, my skills are, very fast learner, multi-task, organize, and always open to feedbacks.
Contact
San Salvador, San Salvador, El Salvador
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided support and solutions to customers, ensuring satisfaction and retention.
Quality AnalysisIntermediate
Assessed service quality and implemented improvements to enhance customer experience.
Business AnalysisIntermediate
Analyzed customer data and service processes to identify opportunities for efficiency.
Team LeadershipIntermediate
Led teams in customer service settings, fostering collaboration and performance.
Multitasking & OrganizationAdvanced
Managed multiple responsibilities effectively in fast-paced environments.
Summary
Experienced in customer support, quality, and business analysis with over 10 years in the field. Skilled in fast learning, multitasking, and team leadership.
Key Achievements
- Progressed from customer service representative to team leader and analyst roles over a decade.
- Gained diverse experience across customer service, quality analysis, and business analysis.
- Developed skills in fast learning, multitasking, and organization through varied roles.
Skills
Customer ServiceQuality AnalysisBusiness AnalysisTeam LeadershipMultitasking & Organization
Published on CazVid - May 17, 2026