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sergio

Video resume

Customer Service
Devry University student finance Dept.(Helped students process to get loans from the Government). Penske Trucking.(Obtain information from Contractors who did work for Penske and cut them a check). Home office - Home Depot(Would help home owners with finding a contractor through home Depot for any type of construction they might be looking for and then just transfer the call). 360 Insights(Assist Customer with rebate.If they wanted to check status or how to process).

Contact

Ciudad Juárez, Chihuahua, Mexico
Open to remote
Available on CazVid
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Competencies

Teamwork

Proficient in Teamwork for customer service tasks

Organized

Proficient in Organized for customer service tasks

Punctuality and Commitment

Proficient in Punctuality and Commitment for customer service tasks

Ability to learn

Proficient in Ability to learn for customer service tasks

Communication

Proficient in Communication for customer service tasks

Education

Denver Elementary, Ft. Worth Texas
1981 - 1984
J.P. Elder Middle, Ft. Worth Texas
1984 - 1988
Northside High, Ft. Worth Texas
1988 - 1989

Languages

Bilingual

Summary

Professional profile

Experience

Bilingual Customer Service

SEI MEDICAL
Jan 2022 - Sep 2023

Take incoming calls from consumers who bought the products which were under warranty.. Assist Customers with the warranty for manufacturing defects.

Bilingual Customer Service (Home Office)

JINZAI
Dec 2020 - Sep 2021

Take incoming calls from Customers who wanted some work done through The Home Depot.. We would call the Contractor that works with The Home Depot and transfer the call.

Senior Analyst Accounts Payable

GENPACT GLOBAL BUSINESS IMPACT
May 2006 - Apr 2009

Process Invoice and Archive for Contractors who did any type of job for Penske.. Locate Contractor’s information through Google with New Contact numbers.. Ask for their Federal Tax ID number, then set up to get check released to them for their work.

Senior Financial Analyst

ACS BUSINESS SOLUTIONS
Feb 2005 - Feb 2006

Inbound and Outbound Calls.. Assist Student with Application and determine if they would qualify or not for Government student loans.

Skills

TeamworkOrganizedPunctuality and CommitmentAbility to learnCommunication

Video Transcript

Customer Service

Hi, my name is sergio. I am 51 years old. I currently live in Suidad, Juarez, Oaxaca. I have about 80-10 years of customer service experience. I work for Penske Trucking and Logistics in the Accounts Payable Department. I also work for DeVry University Student Finance Services. I work for Home Depot, Home Office, and 360 Insights. That's a rebate center. Thank you very much for your time. Bye-bye.

Published on CazVid - Sep 10, 2026
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