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Bilingual Customer Service & Administrative Support Specialist with versatile experience
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Competencies
Applied strong communication skills in customer interactions and interdepartmental coordination.
Utilized Word, Excel, and Outlook for administrative tasks, documentation, and scheduling.
Adjusted easily to different roles in medical, legal, and customer service environments.
Resolved delays and issues related to medical record management and customer inquiries.
Collaborated effectively with medical staff, law firms, and service teams to meet objectives.
Education
Languages
Summary
Experienced in medical record management, customer service, and scheduling in diverse settings. Proficient in office tools and communication, with a strong ability to adapt and resolve issues efficiently.
Key Achievements
- Managed medical records and documentation for a hospital setting, ensuring accurate log control.
- Handled reservation scheduling and customer service for car rentals across the US and Canada.
- Verified, monitored, and coordinated medical records for legal and medical clients, resolving delays and communication issues.
Experience
Social Service Provider
Administration of medical records as well as log control of the entry and exit of documentation to the hospital's clinical archive.
Bilingual Telephone Agent
Reservation schedule for car rentals in the United States and Canada, as well as customer service for these same orders.
Bilingual Telephone Agent
Verification and monitoring of medical records for law firms, communication between law firms and medical service providers, companies, other firms, etc., as well as the resolution of problems and delays in the sending of these records., Scheduling medical appointments based on symptoms.