Sekoya

Demonstrated experience with Patient & customer communication.

Demonstrated experience with Appointment scheduling & coordination.

Demonstrated experience with Problem-solving & conflict resolution.

Demonstrated experience with Data entry & electronic record management.

Demonstrated experience with Confidential records handling (HIPAA awareness).

Answer inbound and outbound calls from patients, doctors, and pharmacists regarding medication access and co-pay programs.. Guide patients through the prescription journey, untangling insurance and pharmacy benefits to make obtaining medications easier.. Document case updates, process claims, and input accurate data into ticket and case management systems.. Maintain high emotional intelligence and active listening to provide a comfortable, supportive, and reassuring experience for callers.

Manage and maintain detailed records, ensuring accuracy and confidentiality of sensitive information.. Perform high-volume data entry and verification to support operational workflows.. Review documentation for completeness and compliance with internal standards.. Communicate with internal teams to resolve discrepancies and ensure accurate records.. Support audit readiness by organizing and maintaining structured documentation systems.