Seetseng - Client Relations Liaison at Synergy Medical

Expert in delivering professional client service, resolving issues efficiently, and maintaining strong client relationships.

Proficient in managing accounts receivable, invoicing, and maintaining accurate financial records.

Skilled in generating and processing invoices, ensuring timely billing and payment collection.

Experienced in organizing schedules, coordinating appointments, and managing time efficiently.

Manage front-desk operations and provide professional first-line client support.. Prepare and issue insurance letters, quotations, and client documentation.. Maintain and update marketing and sales client databases on CRM systems.. Oversee debtors management, invoice distribution, and account follow-ups using Syspro.. Coordinate courier services, logistics, and packaging of medical equipment.. Liaise with clients to schedule appointments and service calls.. Coordinate service department activities, assign technicians, and track jobs using Fixx software.. Manage inventory, supplier communication, and stock control.. Organise and coordinate weekly service department meetings.

Delivered high-quality customer service through in-person and call-centre support using the CIC system.. Resolved customer queries, logged claims, and maintained accurate records within the CRM system.. Processed customer payments via POS systems and balanced daily cash-ups.. Assisted with shift scheduling and preparation of daily operational reports.. Supported debt collection processes, CIT banking, and tender compliance documentation.. Provided administrative support while ensuring adherence to service quality standards and company policies.

Managed reception duties, welcomed visitors, and handled incoming calls professionally.. Coordinated technician schedules and call-outs.. Organised meetings, travel arrangements, and daily correspondence.. Maintained filing systems and monitored office inventory and supplies.. Managed the Managing Director’s diary and calendar, ensuring efficient time management.. Provided reliable administrative support across multiple departments.