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Customer Service Agent
Contact
Competencies
Demonstrated experience with MS Word.
Demonstrated experience with Excel.
Demonstrated experience with Power Point.
Education
Languages
Experience
Customer Service Agent
Providing technical support for equipment and services., Handling billing questions and explaining services., Upselling new services and equipment., Processing payments and updating customer data., Scheduling appointments for installations and repairs., Back Office Support: Analyzing billing disputes, validating credits, and managing administrative data for complex cases.
AI Data Trainer & Content Evaluator
Label and categorize large volumes of data to train and refine AI models., Review and evaluate AI-generated content to ensure accuracy, clarity, and consistency., Provide structured feedback to improve the tone, logic, and naturalness of model responses., Collaborate with cross-functional guidelines to maintain data quality and meet project deadlines.
Seasonal Survey Agent for the Victims Unit (UARIV)
Conducted surveys with victims., Registered official records in the system., Data Verification.