Sebastián - Welcome to CazVid!

Medellín,Antioquia,Colombiaen

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Skills

Well communicationIntermediate

Demonstrated experience with Well communication.

MultitaskingIntermediate

Demonstrated experience with Multitasking.

Problem solvingIntermediate

Demonstrated experience with Problem solving.

Windows SystemsIntermediate

Demonstrated experience with Windows Systems.

Languages

en(Native)

Experience

BPO AGENT

Teleperformance

December 2020 - July 2022

Customer service., Suggest the best solution according to the customers needs., Sales representative.

TRAINER

Teleperformance

July 2022 - February 2024

Create training material for new hires., Analyze the opportunity areas in order to increase the QA on the LOB., Being strategist with new ideas to have better results.

CUSTOMER SERVICE REPRESENTATIVE

iQor

May 2024 - Currently hired

Assist customers with their issues in order to find the best resolution possible by the following communication channels:, Phone, Chat, Email

Education

Universidad Pontificia Bolivariana

Spanish and English teaching

Completed February 2021

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