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Customer Service Specialist with bilingual expertise in hospitality and BPO
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Competencies
Utilized in hospitality roles to interact effectively with guests in English and Spanish, enhancing customer satisfaction.
Handled reservations and scheduling for diving tours and guest inquiries, ensuring accuracy and efficiency.
Resolved guest complaints and operational issues promptly, maintaining high service quality.
Provided support in English and Spanish, facilitating effective communication with diverse clients.
Applied data analysis skills to record bookings and generate reports for management oversight.
Education
Languages
Summary
Experienced in guest communication, reservation management, and providing bilingual support. Skilled in problem-solving and data analysis in fast-paced environments, ensuring customer satisfaction and operational efficiency.
Key Achievements
- Managed reservations and guest inquiries at Barracuda Dive Center, ensuring seamless guest experiences and prompt issue resolution.
- Coordinated daily schedules for diving tours, maintaining accurate reports and collaborating closely with staff for smooth operations.
- Provided bilingual support at Atlantic BPO, delivering professional communication to international clients and developing multitasking skills in a dynamic environment.
Experience
Front desk
Managed reservations and guest inquiries in English and Spanish., Coordinated check-ins, check-outs, and daily schedules for diving tours., Handled guest complaints and resolved issues promptly to ensure satisfaction., Recorded bookings and maintained accurate reports for management., Collaborated...
Customer service representative
Provided bilingual support for international clients, ensuring professional communication and timely problem resolution., Developed strong organizational and multitasking skills in a fast-paced environment.