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Sebastian
Bilingual Customer Support Specialist with diverse hospitality experience
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Competencies
Proficiently communicated in English, Spanish, and French to support diverse customer needs.
Delivered empathetic and efficient service across healthcare, retail, and hospitality settings.
Collaborated effectively with colleagues in maintenance, retail, and administrative tasks.
Conducted inspections, managed inventory, and supported repairs in hospitality and retail environments.
Reported equipment issues and coordinated maintenance to ensure operational efficiency.
Education
Languages
Summary
Experienced in providing bilingual customer service and maintaining high standards in hospitality and retail sectors.
Key Achievements
- Provided bilingual support in English and Spanish at Teleperformance, resolving insurance-related issues efficiently.
- Conducted room inspections and coordinated maintenance at Auberge Saintlo Montreal, ensuring high cleanliness standards.
- Managed store organization, merchandise, and customer service at Jeans Jeans Jeans, supporting retail operations.
Experience
Pharmacy Resolution Specialist (Bilingual)
Provide bilingual support, assisting callers in both English and Spanish through the pharmacy help desk., Resolve issues related to WellCare insurance for members, providers, and pharmacists., Deliver efficient and empathetic service to ensure satisfaction and compliance with healthcare guidelines.
Housekeeper
Conducted regular inspections of rooms and common areas to uphold high cleanliness standards., Reported equipment malfunctions and coordinated maintenance and material requisitions., Organized furniture for events in rooms and communal spaces., Responded promptly to guest requests for specific...
Clerk
Managed store organization, cleanliness, and inventory accounting., Unpacked and organized new merchandise., Assisted customers by providing high-quality service to meet their needs.
Sales Associate
Engaged with clients to market and sell products., Handled cashier duties, including cash transactions., Ensured cleanliness and adhered to project standards., Collaborated with team members to produce, package, and deliver products.