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Sebastian
Business Management Student with Communication Skills and Internships
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Competencies
Handled invoicing, account reconciliation, and financial data entry using QuickBooks.
Managed customer inquiries, resolved issues, and utilized CRM platforms effectively.
Developed strong interpersonal and communication skills through customer interactions and studies.
Currently studying online, gaining foundational knowledge and practicing self-learning.
Proficient in Microsoft Office Suite and Google Workspace for documentation and reports.
Education
Languages
Summary
Motivated individual with internship experience in accounting and customer support, and strong communication skills applicable to interpreter roles.
Key Achievements
- Reconciled and maintained financial data accuracy during accounting internship.
- Supported financial workflows and report generation at Zelano International.
- Enhanced customer engagement, improving team results by 30% at Balance of Nature.
Experience
Accounting Internship
Earned a certificate in QuickBooks online level 1, preparing to deliver end-to-end accounting workflows, managing transactions, reconciling accounts and running reports., Assisted in processing invoices, payments and account reconciliations, supporting financial operations., Entered, reconciled, and maintained financial data in QuickBooks, ensuring accuracy and compliance with accounting standards.
Customer Care Representative
Developed high affinity and interpersonal relationships with team members, customers, supervisors, and managers. Engaging and exhibiting teamwork helped team members enhance results by 30%., Handled more than 40 calls per day, organizing customer requests and issues with accounts or with products. Utilizing different CRM platforms to research, create notes, and track accounts., Conducted research with each customer on their problems and worked to find a solution, schedule future orders, and commit to future plans with the company in the long term.