This is my profileContact via CazVidSebastián
First-Line Business Special Agent at Foundever
Contact
Competencies
Expert in handling customer inquiries and resolving issues efficiently under pressure.
Skilled in managing diverse account statuses and applying tailored solutions.
Proficient in clear, effective communication in English and Spanish.
Experienced in cash management and multitasking in fast-paced environments.
Education
Languages
Summary
Dedicated professional with experience in collections, digital support, and administrative roles. Skilled in customer service, communication, and operational efficiency, committed to delivering exceptional results.
Key Achievements
- Provided personalized assistance to accounts, improving customer satisfaction and retention.
- Managed complex collections cases, leading to optimized recovery strategies.
- Supported digital support initiatives, enhancing operational efficiency.
Experience
First-Line Business Special Agent for Capital One's Collections and Digital Support departments
Specialized analyst in collections that provides assistance with special offers depending on the account status.. Analyst of accounts up to date in which I provide personal assistance based on customers’ needs.. Analyze the financial statements to determine if they have specialized laws for certain states, such as 'Mini Miranda' laws.. Identify processes, inconsistencies or errors in accounts in different areas such as first-party fraud, EELB, AFRU, fraud and others.. Specialized help with payment plans when there are hardships, settlement offers, payoffs and different types of offers that we have available.. Customized and personalized assistance with digital topics and sensitive information such as online access, social security, personal information and other things.. Educated about our products and services for the knowledge of the clients.
Administrative Assistant
Cash management and assistance.. Working under pressure when serving several clients simultaneously and collecting bills at the same time.. Managing emotions in stressful situations while interacting with customers.. Perform tasks simultaneously under pressure, such as tending to the bar, collecting and managing checks, cleaning stations, and staying on top of any situation.