Dedicated customer support professional with over 7 years of experience across telecom, healthcare, and travel sectors. Skilled in resolving complex issues, enhancing customer satisfaction, and team collaboration.
Proven ability to deliver exceptional support, resolve issues promptly, and build lasting client relationships.
Skilled in analyzing customer concerns and providing effective solutions efficiently.
Exceptional verbal and written communication skills in bilingual (English/Spanish) environments.
Capable of managing multiple tasks simultaneously while maintaining high quality standards.
AT&T
Answer incoming calls from customers and solve their issues related to wire and phone services., Assist customers with their questions regarding the functions and activation of their mobile phones., Encourage customers to upgrade their mobile phones to newer ones.
Humana Dental
Answer incoming calls from members related to their dental services., Handle billing questions and make adjustments in those billings when applied., Guide members through the benefits and characteristics of their insurances.
Hotelbeds/Bedsonline
Answer incoming calls from travel agencies regarding confirmation and/or modification of hotel and tourism bookings all over the world., Make outbounds calls, respond to emails and transfer calls., Relocate hotel reservations and make adjustments in their prices.
Bachelor’s Degree
Degree
High School Diploma
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Collaborates effectively within teams and demonstrates leadership in customer service settings.
