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Sebastian
Logistics Coordinator with 5+ years of supply chain expertise
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Competencies
Experienced in overseeing supply chain security, monitoring shipments, and coordinating deliveries.
Skilled in data entry, verification, report compilation, and process improvement.
Led teams of up to 25 employees, conducting coaching, KPI tracking, and performance management.
Handled customer retention, technical support, and translation services across various roles.
Evaluated dispatch calls and monitored compliance with procedures in logistics and tech support roles.
Education
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Summary
Versatile professional with extensive experience in logistics coordination, data management, team supervision, and customer support, leveraging strong problem-solving and leadership skills.
Key Achievements
- Supervised security and monitored international shipments at Cargo Signal - Expeditors
- Managed data accuracy, reporting, and process improvements at Remote Freedom Connect
- Led a team of 25 employees, tracked KPIs, and provided coaching at Alorica
Experience
Logistics Security and Monitoring Coordinator
Monitoring international shipments and overseeing security during transit., Coordinating with carriers and clients to mitigate risks., Managing satellite tracking systems and logistics platforms., Supervising compliance with security protocols throughout the supply chain.
Data Entry Specialist
Entered and maintained accurate data across multiple company databases and spreadsheets., Conducted data verification and quality control checks to ensure information accuracy., Managed digital records, ensuring timely updates and proper categorization., Assisted with compiling data reports and...
Medical Interpreter
Assisted customers with translation during medical appointments via video and phone calls.
Intake Specialist
Retrieved patient information, scheduled therapy sessions, and coordinated with insurance companies.
Dispatching Quality Analyst
Evaluated dispatch calls ensuring compliance with DOT procedures and customer service standards.
Loyalty & Retention Representative
Handled customer retention, preventing cancellations and focusing on revenue retention.
Portfolio Analyst
Managed portfolios ensuring timely payments and preventing delinquent accounts.
Supervisor of Operations (Team Lead)
Led a team of 25 employees, tracked KPIs (CSAT, AHT, QA), and provided feedback and coaching.