Demonstrated experience with Team Leadership.
Demonstrated experience with Operations Management.
Demonstrated experience with Customer Support & Product Support.
Demonstrated experience with Logistics Coordination.
Sendlane
Led a product support team ensuring timely resolution of customer inquiries and technical issues., Implemented process improvements, reducing ticket resolution time and boosting customer satisfaction., Collaborated with cross-functional teams to enhance product usability and documentation.
DB Schenker | USA Truck
Coordinated the movement of goods and managed transportation logistics to ensure timely deliveries., Optimized resource utilization and enhanced supply chain operations., Maintained high levels of communication with drivers and stakeholders.
Airbnb
Addressed billing inquiries, resolved amenities discrepancies, and supported upcoming and ongoing reservations., Delivered timely solutions for a diverse global customer base.
Priceline
Provided travel solutions including airline tickets, hotel reservations, and rental cars., Leveraged advanced booking tools to improve customer experience.
Bachelor’s degree
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Demonstrated experience with Problem Solving & Adaptability.
Aetna
Reviewed and adjudicated medical insurance claims ensuring accuracy and compliance., Delivered high-quality service with strong attention to detail.
AT&T
Provided customer support, handled billing inquiries, and achieved cross-sales targets., Enhanced customer value and experience.
