Experienced in customer service, issue resolution, and transportation coordination, adept at managing queries, complaints, and logistical tasks in diverse environments. Fluent bilingual communicator, committed to providing efficient support and operational excellence.
Provided in-person and remote assistance to customers, managing queries, and ensuring positive experiences in hospitality and call center environments.
Communicated effectively through various channels such as telephone, chat, and social media, adapting tone from professional to friendly settings.
Handled refunds, complaints, and safety cases, verifying information and ensuring proper resolution based on guidelines.
Assisted in transportation coordination, rerouting deliveries, and managing pickup/drop-off options based on situational analysis.
El Viajero Hostels
Dealing with late arrivals and assisting with early check-outs., Managing all queries coming from customers and provided appropriate replies., Providing information about the hostel in person and via telephone., Performing cash count at the beginning and end of the shift.
Teleperformance (Nordstrom Rack) / Accedo (Nintendo)
To respond messages from different sources (Instagram, FB, API, SMS, etc.) in order to classify them as a qualified or prospecting deal., To verify that previous tickets have been handled properly.
Sutherland (Airbnb)
To manage short calls verifying information and handling different requests regarding refunds, lost packages or system information., To handle chats verifying information and processing different requests regarding refunds or system information., Handling different level complaints as a case...
Chatdesk (The Cobblers)
English Certification
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Experienced in handling repetitive tasks, following procedures, and maintaining attention to detail in operational roles.
