Experienced bilingual agent skilled in customer support, quality assurance, and logistics coordination. Adept at resolving issues, ensuring compliance, and enhancing customer satisfaction in fast-paced environments.
Provided support via phone, email, and chat, addressing customer concerns in e-commerce and logistics sectors.
Reviewed product listings and platform interactions to ensure compliance and quality standards.
Excelled in verbal and written communication, effectively engaging with diverse international clients and team members.
Researched and resolved customer issues related to product listings and freight logistics efficiently.
Webhelp + concentrix
Managed customer inquiries and concerns via phone, email, and chat for Mercado Libre sellers from China., Conducted quality assurance reviews of products listed on Mercado Libre to ensure compliance with platform policies., Collaborated with sellers to resolve product-related issues and improve...
STG LOGISTICS
Worked as an agent to help the customers with all their interests about the transportation of their merchandise and freights as well as doing quotations to our customers, and giving ETAs of departure and arrival, guiding all the customers through the steps to ship freights, giving solutions for the...
High school
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Demonstrated ability to work effectively with clients from different cultural backgrounds, especially in cross-border transactions.
