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Customer Service & Operations Leader with 10+ years in Retail & Telecom
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Competencies
Directed unified teams and projects in customer service, logistics, and operational standardization across various industries.
Ensured high-quality customer interactions, SLA adherence, and customer satisfaction in multiple roles and organizations.
Performed performance monitoring, coaching, and employee development to optimize team productivity.
Supported SOP development, documentation, and workflow optimization to scale operations efficiently.
Led sample preparation and execution ensuring compliance and accuracy across regional operations.
Education
Languages
Summary
Dedicated professional with over a decade of leadership in customer service, logistics, and operational management across retail, telecom, and market research sectors. Proven ability to lead teams, optimize processes, and ensure service excellence.
Key Achievements
- Led a team at Tata TCS, growing headcount from 6 to 13, and stabilized the Edison region with KPI & SLA compliance.
- Managed end-to-end service delivery for C&S Wholesale Grocers, including logistics, order processing, and inventory management.
- Successfully transitioned between roles at Nielsen, managing interview operations, ensuring sample accuracy, and supporting multiple regions.
Experience
Regional Manager – Edison Customer Service Area (C&S Wholesale Grocers)
Built and led a single operational team, growing headcount from 6 to 13 customer service agents within one year., Managed end-to-end service delivery for C&S Wholesale Grocers, including customer care, logistics coordination, order processing, inventory management, and credit operations.,...