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Saul
Customer Support & Logistics Professional with diverse service experience
Video resume
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Competencies
Expertise in addressing customer needs, resolving issues, and maintaining high satisfaction levels.
Strong ability to communicate clearly with customers and team members in high-pressure environments.
Experienced in coordinating deliveries and roadside assistance, ensuring timely and safe service.
Demonstrates genuine concern for clients and accountability in service delivery.
Languages
Summary
Dedicated professional with extensive experience in customer service, auto sales, and delivery logistics. Adept at handling urgent situations with empathy and responsibility, ensuring customer satisfaction and operational efficiency.
Key Achievements
- Successfully managed inbound and outbound calls to sell auto parts, enhancing sales and customer satisfaction at AAA Crains Auto Salvage.
- Provided roadside assistance for a major U.S. insurance company, ensuring prompt support for clients in emergency situations.
- Handled customer reports and inquiries across multiple roles, improving issue resolution efficiency and customer relationships.
- Delivered reliable delivery services in fast-paced environments, maintaining punctuality and safety standards.
Experience
BILINGÜE AGENT
INBOUND AND OUTBOUND CALLS TO SELL AUTO PARTS TO CUSTOMER AND DEALERS.
CHOFER DE REPARTO
CHOFER DE REPARTO
CUSTOMER SUPPORT AGENT
TAKE REPORTS FROM CUSTOMERS ABOUT INCCIDENTS THAT HAPPENED IN A FRANCHISE.
CUSTOMER SUPPORT AGENT
ANSWERED QUESTIONS ABOUT ACCOUNT INFORMATION, SALES AND TECH SUPPORT
ROAD SIDE ASSISTANCE FOR A VERY IMPORTANT INSURANCE COMPANY FROM THE U.S.
Skills
Video Transcript
Sales rep
Hello, my name is Saul. I'm 29 years old. I live in Mexico City. And my previous job experience was with a company called Triple A Crane's Auto Salvage. I was a sales rep there for about a year and a month. I also did some training for the new hires. And well, there we basically had a weekly goal of $5,000.