Data Entry/Customer Service open to new opportunities
Demonstrated experience with Office Suites.
Demonstrated experience with Data Entry & Data Management.
Demonstrated experience with Google Workspace.
Demonstrated experience with Detail-oriented & Organized.
Demonstrated experience with Problem Solving.
Arise Jamaica
Assisted customers with inquiries, reservations, and account updates.. Entered and maintained accurate customer data and records.. Processed transactions while ensuring documentation accuracy.. Resolved customer concerns through effective problem-solving.. Provided professional support through phone and online channels.
Digicel Jamaica
Provided technical support for mobile, internet, and account-related issues.. Troubleshot service problems and guided customers through solutions.. Managed customer accounts, payments, updates, and service requests.. Documented customer interactions and resolutions in internal systems.. Escalated complex issues to technical teams when needed.. Educated customers on products and services to improve retention.. Provided customer service and technical support in a high-volume environment.. Assisted with troubleshooting, account issues, and service requests.. Used CRM systems to update records and document customer cases.. Resolved customer concerns and escalated complex issues.. Supported customers through phone, email, and digital channels.. Maintained quality standards, accuracy, and customer satisfaction.
Sutherland Global Services
Assisted customers with inquiries, reservations, and account updates.. Entered and maintained accurate customer data and records.. Processed transactions while ensuring documentation accuracy.. Resolved customer concerns through effective problem-solving.. Provided professional support through phone and online channels.
High School Diploma
