Gonzalo - Customer Service Specialist with 4+ years in diverse industries

Utilized CRM systems and active listening to maintain client relationships and resolve conflicts effectively.

Conducted interviews, handled customer inquiries, and set appointments demonstrating strong verbal and interpersonal skills.

Scheduled and coordinated appointments, and managed sales calls and leads.

Operated multiple CRM systems (U-Desk, Avionte, AkkenCloud), and Microsoft Office Suite to support sales and customer service activities.

Negotiated contracts, managed client issues, and escalated problems to ensure customer satisfaction.

Engaged clients in person and over phone to answer questions and address complaints., Escalated issues to proper supervisors when standard processes were not effective., Researched and rapidly resolved client conflicts to maintain key accounts., Processed, scheduled and executed customer orders for...

Utilized active listening skills to understand customer needs and provide tailored solutions., Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy., Conducted telephone and in-person interviews to assess...

Coordinated with insurance providers to verify customer's policy benefits in relation to claims., Processed vendor and supplier payments on weekly basis., Handled account payments and provided information regarding outstanding balances., Entered invoices requiring payment and disbursed...

Set appointments with salespeople and potential customers., Acted as first point of contact and set appointments for prospective clients., Answered telephone calls to offer office information, answer questions, and direct calls to staff., Followed up with patients to reschedule missed appointments.

Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction., Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business., Placed sales calls and handled sales for incoming customer calls.,...

Answered phone calls and answered questions from potential customers., Led professional and thorough orientation sessions, introducing new hires to key company information., Reviewed onboarding processes regularly, identifying and correcting deficiencies., Trained new hires in technology required...

Scheduled and confirmed appointments and meetings for senior management team., Answered calls, took messages, and transferred calls to correct individuals., Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential., Determined needs, delivered...