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Competencies
Demonstrated experience with Customer Success.
Demonstrated experience with Client Support.
Demonstrated experience with Case Coordination.
Demonstrated experience with Data Tracking & Reporting.
Demonstrated experience with Family Support.
Education
Languages
Summary
Professional profile
Experience
Case Manager
Manage a high-volume portfolio of Medicaid Long-Term Care members, serving as a primary point of contact and coordinating ongoing support across clients, families, providers, agencies, and internal teams.. Guide members through service needs, changes, authorizations, and follow-up requirements; investigate barriers, coordinate solutions, and track issues through resolution.. Conduct structured client assessments and recurring check-ins, identify changing needs, communicate next steps clearly, and maintain continuity of service.. Maintain accurate, confidential electronic records and time-sensitive regulatory documentation while meeting quality, compliance, and deadline requirements.. Respond to hospitalizations, ER visits, falls, service disruptions, and other urgent events by gathering information, coordinating stakeholders, documenting actions, and following through on required next steps.
Early Learning Specialist / Family Case Manager
Managed ongoing relationships with an assigned portfolio of families through regular home visits, needs identification, progress follow-up, and individualized support.. Connected families with educational, healthcare, and community resources while coordinating with supervisors and external partners to resolve needs and improve outcomes.. Maintained timely documentation, tracked family progress and follow-ups, managed scheduling independently, and communicated effectively with bilingual and multicultural clients.
Youth Care Specialist
Provided direct client support to refugee and immigrant youth in a structured environment, responding to needs, documenting interactions, and coordinating with multidisciplinary teams.. Supported educational, developmental, and therapeutic activities while maintaining safety, confidentiality, cultural sensitivity, and service standards.
Business Owner
Manage customer relationships, service delivery, administrative operations, scheduling, and day-to-day issue resolution for a client-focused small business.