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Operations & Admin Support Specialist with 5+ years in logistics and customer service
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Competencies
Handled high-volume email correspondence with clients, vendors, and internal teams ensuring timely responses.
Coordinated appointments and managed calendars for multiple stakeholders at Arrive Logistics.
Provided account support, dispute resolution, and issue handling for digital wallet users at Cash App.
Maintained accurate records and documentation to streamline operations and support administrative tasks.
Demonstrated effective communication and professionalism across diverse client and internal interactions.
Languages
Summary
Dedicated professional with extensive experience in operational support, customer service, and administrative functions. Skilled in managing communications, scheduling, and documentation to enhance organizational efficiency and customer satisfaction.
Key Achievements
- Managed high-volume email communications and scheduling, ensuring seamless coordination across teams at Arrive Logistics.
- Supported customer account inquiries and issue resolution at Cash App, maintaining high service standards.
- Maintained accurate documentation and records, improving operational efficiency in fast-paced environments.
Experience
OPERATIONS BROKER / ADMINISTRATIVE SUPPORT
Managed high-volume email communication with clients, vendors, and internal teams, Scheduled appointments and coordinated calendars with multiple stakeholders, Maintained accurate records and documentation, Followed up on pending requests, approvals, and confirmations, Resolved daily operational...
CUSTOMER SERVICE
Assist with account balance inquiries, Digital wallet support, Identity theft processes, Deposit-related issues, Dispute resolution, Account access support