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Competencies
Demonstrated experience with Salesforce.
Demonstrated experience with Microsoft Office Suite.
Demonstrated experience with Google Workspace.
Demonstrated experience with Exceptional written and verbal communication in English.
Demonstrated experience with Lead Qualification.
Education
Languages
Experience
Paralegal
Leveraged strong interviewing and interpersonal skills to gather comprehensive information from VAWA applicants, building trust and rapport with vulnerable individuals.
Customer Service Supervisor
Supervised and coordinated project completion, ensuring quality and timely delivery in a customer-facing environment., Guided team members in meeting objectives and maintaining excellent customer service., Collaborated with sales teams to enhance customer retention and sales growth., Utilized SAGE Business to manage order processing, inventory, and logistics.
Customer Service Representative
Managed customer orders and logistics processes for international exports, supporting a SaaS business model., Delivered personalized support, ensuring client satisfaction and repeat business.
Team Leader
Led HR and operational activities for multiple teams, including hiring, terminations, training, and performance reviews., Created and analyzed sales reports to implement improvement strategies, increasing sales efficiency., Oversaw compliance with company policies and managed workflow efficiency, improving team productivity.
Sales Agent
Handled inbound/outbound sales, processed orders, and managed logistics using SAP Business., Ensured client satisfaction through consistent follow-ups and effective communication.