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Quality Assurance Professional with 5+ years of cross-functional experience
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Competencies
Managed and maintained quality documentation, procedures, and reports to ensure accuracy and compliance.
Tracked data, organized records, and supported process improvements utilizing Excel and internal tools.
Handled customer inquiries via chat and email, documented cases, and followed up to ensure customer satisfaction.
Performed market, technical, and financial research and prepared structured reports and presentations.
Coordinated meetings, prepared agendas, took notes, and followed up on action items to facilitate team collaboration.
Education
Languages
Summary
Dedicated professional with expertise in quality documentation, process improvement, and customer service, excelling in cross-functional team coordination and research.
Key Achievements
- Managed and updated procedures, reports, and quality documentation ensuring compliance at SAE-A El Salvador
- Conducted comprehensive market, technical, and financial research supporting business planning as a Consultant
- Handled high-volume customer inquiries efficiently, maintaining customer satisfaction at TELUS International
Experience
Quality Assurance Team Member
Manage and update procedures, reports, and quality documentation to ensure accuracy and compliance., Coordinate meetings, prepare agendas, take notes, and follow up on action items., Track data, organize records, and support process improvements using Excel and internal tools., Communicate with...
Consultant
Conducted market, technical, and financial research to support business planning., Prepared structured reports, summaries, and presentations for decision-makers., Organized information from multiple sources and ensured data consistency.
Customer Service Agent
Managed high volumes of customer inquiries via chat and email in English., Documented cases accurately, updated internal systems, and followed established workflows., Provided clear follow-ups and ensured customer satisfaction while meeting performance metrics.