This is my profileContact via CazVidSantiago
Knowledge Management and Training Specialist with 10+ years of experience
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Competencies
Assessed employee skills and performance to identify growth areas and inform training initiatives.
Created and managed training and onboarding programs to address skill gaps and optimize employee readiness.
Researched and integrated innovative teaching strategies to enhance educational and training effectiveness.
Coordinated patient services ensuring timely care and improved service delivery in healthcare settings.
Led teams, formulated targets, and optimized procedures to motivate staff and improve performance metrics.
Education
Languages
Summary
Experienced in developing training programs, evaluating employee performance, and researching innovative teaching methods across corporate and educational sectors.
Key Achievements
- Developed onboarding and training programs for multiple organizations, improving new employee integration and skill development.
- Evaluated and enhanced employee performance evaluation processes across roles, including at UnifyCX and Sutherland Global Services.
- Researching and implementing new teaching and training methodologies to improve educational and corporate programs.
Experience
Lead Knowledge Manager
Evaluate employee performance to gauge where skills are lacking., Create training programs to address skill gaps in employees., Prepare learning materials for programs., Develop onboarding programs for new employees., Conduct surveys to gauge the effectiveness of programs., Research new teaching...
Coordinator
Ensure that all patients receive services with a scheduled caregiver., Review attendance on a daily basis., Assist with pre billing tasks when required., Cover coordinators in all related tasks when needed., Receive feedback from both patients and caregivers to improve the services offered.
Lead Knowledge Manager
Evaluate employee performance to gauge where skills are lacking., Create training programs to address skill gaps in employees., Prepare learning materials for programs., Develop onboarding programs for new employees., Conduct surveys to gauge the effectiveness of programs., Research new teaching...
Team Manager
Assist in the formulation of targets for individuals and teams., Hire and onboard new employees., Answer questions from staff and provide guidance and feedback., Anticipate escalation and take over calls when needed., Devise ways to optimize procedures and keep staff motivated., Measure performance...
Subject Matter Expert (SME)/Floor Support
Identify areas where technical solutions would improve business performance., Consult across business operations, providing mentorship, and contributing specialized knowledge., Recommend technical solutions to the Operations Management.
Math Teacher/Academic Coordinator
Planning and preparing lessons., Encouraging student participation., Researching and developing new teaching materials., Research and implement new teaching methods., Marking student work and recording performance., Setting assessments and overseeing examinations., Providing learners with...