Santiago - Data Analyst with 5+ years of expertise in data visualization and reporting

Created interactive dashboards and visual reports for decision-making.

Designed and optimized SQL queries for data extraction and analysis.

Developed complex spreadsheets and automation macros for data processing.

Interpreted large datasets to generate insights for business strategies.

Built and maintained interactive reports and dashboards in Power BI.

Cold Calling, I would call professionals in the HVAC, Plumbing, Electrical, Landscaping and Concrete business using the Salesforce dialer and platform and invite them to a Demonstration of our CRM platform called House Call Pro to assist them with their business., My job was to convince the pro to see a 20 minute presentation with one of our specialist., Find painpoint in their business and offer solution, Show the value of the platform, Build rapport with pro and get to know the pro’s business, Persuasion skills, Tailor demo to Pro’s needs and size of business, Follow up with Pro on a timely manner., Show professionalism, Contact as many pro’s to increase conversion rate

Lead Generating warm calling for campaigns where I would transfer to the receiving agent would then close the sale some of Which were for prospects who were in a accident., Social Security Disability, Tax Debt, Debt Relief, Cold Calling exp., I was in a campaign which made cold calls to potential prospects to offer a free no commitment quote and estimate with a licensed contractor in their area, once I had prospect interested i would then transfer to the licensed contactor so they can set the appointment with prospect and close the sale., Was very goal oriented since incentives provided were generous.

Began taking inbound and outbound calls with customers and by asking open ended questions I was able to learn about their needs and preferences., Created and managed an accurate sales pipeline to keep a high volume of going, which included social selling and email’s., Emailed potential and existing customers important, relevant information about product or service., Customer needs were identified and communicated to quality teams., Attended conferences and workshops to improve on lead generating and have a higher volume of sales., Contacted approximately 300+ potential customers in a 7 hr. work shift to uncover sales opportunities resulting in a increase in overall sales., Customer leads were transferred to proper departments for further assistance., Provided insurance policy’s to customers., Gave policy holders a walk thru of their policy so they could better understand what coverages they have., Used Salesforce and other CRM’s to give customer best insurance quote based on what type of coverage they were interested in., Familiar with RMV.

Answer incoming calls from customers and answer questions regarding availability and cost of rooms., Input customer information into reservation system and confirm reservations., Inform customers of hotel amenities and make recommendations., Identify if customer is on business or vacation to provide several options for customer., Provide customers with directions and information regarding local attractions., Troubleshoot customer issues and provide solutions., Provide excellent customer service to create a positive customer experience., Update reservation system with cancellations or changes in reservation.