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Customer Service & Collections Specialist with 3+ years in Healthcare & Telecom
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Competencies
Skilled in managing customer interactions, resolving issues, and enhancing client satisfaction across diverse sectors.
Effective communicator with a strong ability to build rapport and understand customer needs in healthcare and telecom.
Proven ability to increase sales by identifying customer needs and offering suitable products and services.
Proficient in CRM software, Microsoft Excel, Adobe Creative Suite, and audio editing tools.
Education
Languages
Summary
Dedicated professional experienced in customer service, sales, and healthcare collections. Skilled in client communication, appointment management, and payment facilitation, with a strong focus on client satisfaction and operational efficiency.
Key Achievements
- Streamlined appointment scheduling processes at Teleperformance, enhancing efficiency and patient satisfaction.
- Boosted sales through effective cross-selling techniques at Stanton Optical, increasing revenue and customer loyalty.
- Gained comprehensive experience in U.S. healthcare payments and insurance procedures at Blackstone Medical Services.
- Provided empathetic customer support across multiple roles, improving client retention and satisfaction.
Experience
Customer Service Advisor & Supervisor
Scheduled, rescheduled, and canceled appointments for eye exams, managing related documentation., Provided information on glasses, contact lenses, and materials, while navigating healthcare and insurance-related queries.
Customer Service and Sales Advisor
Provided billing and technical support for fixed-line and mobile services, home internet, and TV packages., Developed empathy and honed cross-selling techniques, boosting sales and customer satisfaction.
Collections Advisor
Contacted patients with personalized medical exam information and facilitated payments, gaining significant experience in insurance and U.S. healthcare economy.