This is my profileContact via CazVid
Santiago
Customer Loyalty Agent with experience handling customer complaints
Video resume
Dispatcher
Ex loyalty agent, ready looking for work and willing to guve my best.
Contact
Bogotá, Bogotá D.C., Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided support to customers, addressing complaints and offering solutions to improve satisfaction.
Problem SolvingIntermediate
Identified issues raised by customers and coordinated with technicians to resolve technical problems.
CommunicationIntermediate
Communicated effectively with frustrated customers to de-escalate situations and provide solutions.
MultitaskingIntermediate
Managed multiple customer interactions and coordinated with other departments during work shifts.
Summary
Experienced in handling customer complaints, providing support through discounts and package offers, and working closely with technical teams to resolve issues.
Key Achievements
- Managed customer concerns and provided solutions such as discounts and new packages to retain clients
- Handled back-to-back calls, demonstrating ability to manage high call volume
- Collaborated with technicians to resolve technical issues efficiently
Skills
Customer ServiceProblem SolvingCommunicationMultitasking
Published on CazVid - Jul 3, 2025