Experienced professional skilled in customer service, recruitment, and administrative coordination. Adept at handling complex responsibilities, supporting teams, and improving processes within healthcare and logistics settings.
Provided bilingual customer support handling inquiries, appointments, and claims efficiently in healthcare and logistics sectors.
Utilized data to generate weekly KPI reports and support process improvements in service delivery.
Managed CRM systems and ATS tools for recruiting, ensuring smooth candidate tracking and documentation.
Handled document verification, compliance support, and scheduling tasks across healthcare, logistics, and recruitment domains.
National Vision
Support to the appointment-setting team by answering calls of patients looking to get availability and quotes for medical exams, SME for the E-Commerce department, where the main task is the interaction with tickets to confirm and verify online orders, prescriptions, doctor’s information, etc.
Lean Solutions
Support the compliance team of RXO, by doing the verification of all the legal documents of each carrier, Support the track & trace team, to ensure the accomplishment of the appointments for each load.
SYNERGY HomeCare
ATS management, In charge of the shortlisting process, along with the interviews, onboarding, and hiring paperwork, Ran background checks for the state of Florida, Hiring plans to find recruits.
Sutherland Global Services
Provided support to the front line of Humana health insurance, Policies management, benefits, demographics, claims, pharmacy, etc, Weekly KPI reports, Handling teams of 20+ people.
Environmental engineering
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Supervised teams of 20+ in support roles, ensuring adherence to KPIs and customer satisfaction standards.
