Experienced software developer with a focus on full-stack development, data analysis, and team leadership.
Applied JavaScript to develop interactive user interfaces and web applications.
Utilized data analysis tools to interpret and visualize complex datasets.
Managed project teams to coordinate development efforts and meet deadlines.
Designed and maintained relational databases to support application needs.
Redwood Logistics
Coordinate logistics operations, providing real-time updates to customers and resolving issues promptly., Tracking shipments through regular check calls and the technologies available, ensuring on-time pick-ups, deliveries and customer satisfaction.
Best Buy, Sitel
Review escalated purchase orders for delivery delays., Collaborate with vendors, manufacturers, dispatchers, and delivery teams to resolve issues., Communicated promptly with customers regarding rescheduling and offering optimal solutions for exceptional service.
Majorel Colombia
Review restricted PayPal accounts to assess risk and decide on lifting restrictions or terminating customer relationships to prevent company losses., Identify and restrict accounts posing risks such as collusion, circumvention, or money laundering.
Quantica BPO
Handle telephone inquiries from American users regarding monthly mobile plans, connectivity issues, and information requests., Provide attentive listening, accurate information, and exceptional customer service to ensure a positive experience for all callers.
Human Resources Technician
Business Administration
Quality Auditor training
Preventive and corrective actions
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