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Competencies
Demonstrated experience with Salesforce.
Demonstrated experience with Zendesk.
Demonstrated experience with Freshdesk.
Demonstrated experience with CRM Platforms.
Demonstrated experience with Customer Support Systems.
Education
Languages
Summary
Professional profile
Experience
Freelance / Contract Translator & Interpreter
Facilitated communication between English- and Spanish-speaking parties in insurance and healthcare-related contexts.. Accurately interpreted specialized terminology and information while maintaining professionalism, confidentiality, and attention to detail.. Supported clear understanding of processes, questions, and customer needs across language barriers.
Freight Broker / Dispatcher
Coordinated freight loads and optimized transportation routes to support efficient deliveries.. Negotiated rates with carriers and clients while maintaining professional business relationships.. Managed shipment tracking and documentation through TMS systems.. Resolved logistics issues proactively and adapted to unexpected operational challenges.
Call Center Specialist
Handled inbound customer inquiries regarding products, services, and promotions.. Maintained and updated customer information in CRM platforms.. Escalated technical issues appropriately and followed up to support timely resolution.. Applied customer retention, cross-selling, and upselling strategies.
Customer Service Support Representative
Managed customer communications through phone and email while following service protocols.. Developed FAQ resources and support documentation to improve access to information.. Documented customer interactions accurately for follow-up and service continuity.. Collaborated with internal teams to improve service quality and customer satisfaction.
Customer Service Specialist
Delivered customer support in a fast-paced BPO environment.. Documented customer interactions accurately within CRM systems.. Assisted with customer engagement and support initiatives while maintaining service standards.