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Content Moderator with versatile customer support and technical skills
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Competencies
Monitored and reviewed digital content to ensure compliance with platform standards at TaskUs.
Supported customers in two languages and collaborated with internal teams at iQor.
Handled customer orders and invoicing processes in a hospitality setting at Tapas de España.
Utilized SQL, MongoDB, Neo4j, and Python to support data and technical tasks.
Demonstrated leadership qualities and proactive engagement in various roles.
Education
Languages
Summary
Experienced content moderator and bilingual customer service agent with technical skills and a proactive approach, seeking to leverage diverse expertise in dynamic environments.
Key Achievements
- Reviewed and monitored user-generated content on digital platforms at TaskUs.
- Provided bilingual customer support, aiding internal teams and engaging with clients at iQor.
- Managed order processing, customer invoicing, and service at Tapas de España.
Experience
Content moderator
Reviews and monitors user-generated content on digital platforms.
Bilingual Customer Service Agent
Helping customers by providing support in two languages., Working with internal agents supporting them to engage with the client.
Waiter
Take orders from customers., Process orders with kitchen staff., Invoice at the cash register.