Sannie - IT Support

Demonstrated experience with Windows Server.

Demonstrated experience with Active Directory.

Demonstrated experience with Group Policy.

Demonstrated experience with Microsoft 365 / Office 365.

Demonstrated experience with Azure.

Provided Level 2–3 technical support for Windows and Linux environments.. Supported desktop operating systems and applications (Windows XP to Windows 7, MS Office, drivers, and peripherals).. Performed workstation assembly, installation, and hardware replacement.. Administered user accounts, permissions, and security settings.. Supported and maintained local servers and databases.. Assisted in network troubleshooting including TCP/IP, DNS, and connectivity issues.. Implemented basic network security, backup, and recovery procedures.. Documented incidents and resolutions for future reference.. Supported dialer systems including GNU dialer and Vicidial.

Administer and maintain Windows servers, Active Directory, and network services.. Manage and support Vicidial servers and Asterisk-based systems.. Handle monitoring and infrastructure-related support tickets.. Perform firewall and UTM configuration and maintenance.. Manage system backups and define IT recovery and disaster recovery plans.. Install, configure, and maintain network equipment, workstations, and software.. Provide daily technical support to end users (onsite and remote).. Troubleshoot network, system, and application issues to minimize downtime.. Prepare and submit daily hardware and infrastructure status reports.. Support Microsoft cloud services including Azure and Microsoft 365.