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Sanele
Customer Service with 5+ years of client engagement and operational support
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Competencies
Provided prompt, friendly support and resolved complaints to enhance customer experience.
Supervised and coordinated teams in construction and hospitality environments, ensuring safety and efficiency.
Maintained accurate records using CRM software and POS systems across multiple roles.
Achieved sales targets, negotiated deals, and built client relationships to increase revenue.
Managed stock levels, replenishing merchandise and analyzing sales data to optimize inventory.
Education
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Summary
Dedicated professional with over 5 years in customer service, supervision, and sales across call centers, construction, hospitality, and retail. Skilled in client engagement, team coordination, and data management, committed to delivering exceptional service and operational excellence.
Key Achievements
- Handled customer inquiries at Cci International Call Center, maintaining high satisfaction levels.
- Supervised construction workers, ensuring safety compliance and productivity at Ramaldo Zulu Construction.
- Managed daily operations and customer service in various roles, improving service consistency and efficiency.
Experience
Customer Service Representative
Handled customer inquiries and resolved complaints promptly to ensure customer satisfaction., Maintained accurate records of customer interactions and transactions using CRM software., Collaborated with team members to improve service delivery and increase customer retention.
Labour Supervisor
Supervised and coordinated daily activities of labourers on construction and industrial sites to ensure compliance with safety and quality standards., Monitored workforce performance, providing guidance and support to improve productivity and efficiency., Implemented health and safety protocols,...
Waitress
Provided prompt and friendly table service to ensure a positive dining experience for customers., Accurately took orders and relayed them to kitchen staff to ensure timely preparation of meals., Managed billing and payments efficiently using point-of-sale (POS) systems.
General Assistant
Assisted in daily office operations including filing, data entry, and managing correspondence to support smooth workflow., Supported senior staff by preparing materials and organizing meetings, ensuring all resources were ready and available., Maintained cleanliness and orderliness of the...
Merchandiser
Managed stock levels and ensured timely replenishment of merchandise to maintain optimal inventory., Conducted market research and analyzed sales data to identify trends and customer preferences., Collaborated with suppliers and vendors to negotiate prices and secure the best deals.
Sport On Court Brunch Manager
Managed daily operations of the indoor soccer bar, ensuring a safe and enjoyable environment for all patrons., Supervised and trained bar and service staff, maintaining high standards of customer service and operational efficiency., Implemented marketing strategies and promotions to boost bar sales.
Admin assistant /Remote /Receptionist & Data entry
Managed front desk operations, including answering phones, greeting visitors, and handling incoming and outgoing correspondence remotely., Assisted in preparing reports, presentations, and emails while ensuring accuracy and timely delivery., Provided exceptional remote customer support by...
Sales agent & Advisor
Achieved monthly sales targets consistently by identifying customer needs and offering suitable products., Built and maintained strong client relationships to encourage repeat business and referrals., Negotiated sales terms and closed deals effectively to maximize revenue.