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Sandro
Customer Service & Market Research Specialist with over 10 years in BPO and contact center industries
Video resume
Contact
Competencies
Proven ability to handle diverse customer inquiries, ensuring positive experiences and retention.
Skilled in collecting and analyzing data to support strategic decision-making.
Effective communicator in bilingual environments, facilitating clear information exchange.
Adept at identifying issues promptly and implementing effective solutions.
Education
Languages
Summary
Dedicated contact center specialist with extensive experience in customer service, technical support, and market research. Bilingual proficiency and a proven track record of enhancing client satisfaction and operational efficiency.
Key Achievements
- Conducted comprehensive market research, providing actionable insights that enhanced client strategies at Foundever Mexico.
- Delivered high-quality customer support across multiple roles, consistently maintaining high satisfaction ratings.
- Supported bilingual technical support operations, improving communication efficiency and client satisfaction.
- Gained extensive experience in customer service, fostering strong client relationships and resolving complex issues.
Experience
Market research specialist
Telephone agent
Customer service
Customer service agent
Telephone agent
Bilingual technical support
Conversation assistant
Cook assistant
Skills
Video Transcript
Customer Service Representative
Hi, my name is Andra, I'm from the city of Puebla in Mexico and I am applying for the customer service representative position. So actually I've been working in this area since 2015 so I think I have a lot of experience and all the skills needed for this job and also for me it's very important to be empathetic with people that's...