Experienced Data Scientist with a focus on machine learning, data analysis, and team leadership, dedicated to deriving actionable insights from complex datasets.
Built and optimized machine learning models for various business applications.
Performed statistical analysis and data visualization to support strategic decisions.
Developed data processing pipelines and machine learning algorithms using Python.
Created dashboards and reports to communicate insights effectively.
REMMOTO
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients., Contributed to sales growth by upselling products and services based on individual customer requirements., Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Intouch CX
Two years of experience working as a customer service representative in a call center environment., Responsible for handling customer complaints and resolving issues to achieve customer satisfaction.
IGT SOLUTIONS
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike., Developed strong product knowledge to provide informed recommendations based on individual customer needs.
ESTETICISTA
GRAPHIC DESIGN
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Led a team of data analysts and supported project planning and execution.
Longport Colombia
Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service., Resolved passenger issues with empathetic communication and effective problem-solving techniques., Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations., Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
A CINCO LTDA
Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude., Greeted guests in with friendliness and professionalism., Worked closely with management to provide effective assistance for specific aspects of business operations., Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
