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Sandra
Interline Support Specialist at JetBlue Airways with 15 years in Customer Service and Operations
Video resume
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Competencies
Exceptional ability to handle customer inquiries, resolve complaints, and ensure customer satisfaction across diverse markets.
Skilled in providing remote operational assistance, managing last-minute issues, and supporting flight operations efficiently.
Proficient in English and Spanish, effectively supporting international customer bases and cross-cultural communication.
Capable of managing flight irregularities and operational disruptions with calmness and strategic problem-solving.
Education
Languages
Summary
Dedicated support professional with extensive experience in airline operations, customer service, and international market support. Proven ability to resolve complex issues efficiently and enhance customer satisfaction.
Key Achievements
- Provided remote operational support to JetBlue crewmembers, ensuring smooth flight operations and quick resolution of last-minute issues.
- Acted as a primary contact for handling flight irregularities, significantly reducing delays and passenger disruptions.
- Supported diverse international markets, resolving customer inquiries with empathy across multiple languages and regions.
Experience
Interline Support Specialist / Customer Support Specialist
Delivered remote operational support to JetBlue airport crewmembers, assisting with last-minute check-ins, flight irregularities, and time-sensitive operational issues. Acted as a key point of contact for partner airlines and code-share carriers, ensuring smooth coordination and adherence to JetBlue policies. Guided external airline partners through JetBlue’s policies, procedures, and operational standards. Managed high volumes of calls, chats, and system inquiries while maintaining exceptional service quality and accuracy. Utilized Sabre Interact, ASAPP, CRM platforms, and internal tools to document cases and resolve issues efficiently. Processed multiple forms of payment accurately and in compliance with company standards. Collaborated with cross-functional corporate and operations teams to resolve escalations and improve workflows. Supported onboarding and training of new team members, reinforcing best practices and operational consistency. Maintained professionalism and composure in high-pressure, real-time operational scenarios
Customer Service Representative
Supported Eastern European Russian-speaking countries, Latin American, South American, and U.S. Spanish-speaking markets. Resolved customer inquiries and complaints with empathy, handling up to 50 calls per day. Built strong customer relationships, contributing to increased loyalty and repeat business
Skills
Video Transcript
Video Transcript 1
Hello, my name is Sandra. I have over 10 years of customer service experience, including with JetBlue Airways, where I developed strong communication skills. I have experience working remotely, over 10 years of experience working from home, and I also have, I'm bilingual. I speak English and Spanish fluently. Thank you for your time.
Video Transcript 2
Hello, my name is Sandra. I have over 10 years of experience of customer service, including with JetBlue Airways, where I developed strong communication skills. I'm also bilingual. I have experience working remotely, managing multiple tasks at the same time. I know how to stay organized and focused delivering multiple tasks at the same time and interaction with different departments. Thank you for your time.
Video Transcript 3
I have over 10 years of customer service experience, including with JetBlue Airways, where I developed strong communication and problem-solving skills. I am bilingual and speak English and Spanish fluently. I used to work remotely, and I have experience working remotely with JetBlue Airways for over 10 years. I'm happy to send you more information if needed, and thank you for taking the time and reviewing my application.