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Sandra
Customer Service & Logistics Professional with 4+ years of experience
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Competencies
Led and supervised teams, coordinated schedules, and managed internal reports and documentation.
Provided customer support in a remote setting, resolving issues and directing clients to appropriate departments.
Coordinated cargo deliveries, supported drivers, and managed logistics operations across North America.
Demonstrated strong communication skills, leadership, and interpersonal abilities in team and client interactions.
Efficiently scheduled meetings, managed multiple tasks, and maintained organized workflows in fast-paced environments.
Education
Languages
Summary
Experienced professional with over four years in customer service and logistics coordination, specializing in team supervision, cargo logistics, and remote client support.
Key Achievements
- Managed team performance reports across multiple roles, focusing on productivity, quality, and behavior.
- Supported drivers and coordinated logistics operations ensuring safe and timely cargo deliveries across the US and Canada.
- Provided comprehensive customer service, resolving issues effectively as a remote customer service specialist.
Experience
Account Supervisor
Provide care, assistance, support and supervision of a team., Coordinate individual and group schedules and meetings., Reporting on team performance in terms of production and proactivity, quality and behavior., Manage internal and confidential documents, such as internal processes, warnings and vacation management among other things., Be the interface between Integrity and Lean Stuffing.
Account Supervisor
Logistics Coordinator and Shift Leader at Integrity Express Solutions., Providing service to drivers in the United States and Canada., Ensuring that loads arrive safely and securely from point a to point b., Providing support to drivers in case they have any accidents and reporting any issue that may delay the timely delivery of cargo., In addition, report on productivity, quality and internal process management for the entire team., Scheduling of calendars, meetings and group schedules.