Sandra - Customer Service Representative with 3+ years of client support in energy sector

San Salvador, San Salvador Department, El Salvadoren

Delivered customer support in a fast-paced call center, resolving billing and service issues for residential and commercial clients.

Trained and onboarded new employees, developing onboarding programs and coaching staff to meet KPIs.

Contact via CazVid

Published on CazVid

Summary

Dedicated customer service specialist experienced in handling billing, account management, and client support. Skilled in CRM tools and team training, with a focus on customer satisfaction and process improvement.

Key Achievements

Utilized CRM tools like Salesforce and HubSpot to manage accounts, process payments, and ensure customer satisfaction.

Skills

Customer SupportAdvanced

Provided high-quality customer service, addressing inquiries, resolving issues, and managing account transactions efficiently.

CRM SystemsAdvanced

Proficient in Salesforce and HubSpot for managing client data, processing transactions, and supporting sales and service functions.

Training & DevelopmentIntermediate

Developed onboarding programs, trained new hires, and monitored performance to meet organizational KPIs.

Communication ToolsIntermediate

Experienced with platforms like Ameyo, Ring Central, and Genesis to facilitate effective communication and support.

Technical SkillsIntermediate

Skilled in Microsoft Word and Excel for report creation, documentation, and data management.

Experience

Customer Service Representative

Gexa Energy

Delivered high-quality customer support in a fast-paced call center environment, handling billing inquiries, service issues, and account management for residential and commercial energy customers., Educated customers on energy plans, contract terms, and service changes, ensuring transparency and...