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Customer Service Representative with 3+ years of client support in energy sector
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Competencies
Provided high-quality customer service, addressing inquiries, resolving issues, and managing account transactions efficiently.
Proficient in Salesforce and HubSpot for managing client data, processing transactions, and supporting sales and service functions.
Developed onboarding programs, trained new hires, and monitored performance to meet organizational KPIs.
Experienced with platforms like Ameyo, Ring Central, and Genesis to facilitate effective communication and support.
Skilled in Microsoft Word and Excel for report creation, documentation, and data management.
Education
Summary
Dedicated customer service specialist experienced in handling billing, account management, and client support. Skilled in CRM tools and team training, with a focus on customer satisfaction and process improvement.
Key Achievements
- Delivered customer support in a fast-paced call center, resolving billing and service issues for residential and commercial clients.
- Trained and onboarded new employees, developing onboarding programs and coaching staff to meet KPIs.
- Utilized CRM tools like Salesforce and HubSpot to manage accounts, process payments, and ensure customer satisfaction.
Experience
Customer Service Representative
Delivered high-quality customer support in a fast-paced call center environment, handling billing inquiries, service issues, and account management for residential and commercial energy customers., Educated customers on energy plans, contract terms, and service changes, ensuring transparency and...