Experienced customer service and sales professional with over 12 years in telecommunications and retail, skilled in team leadership, client management, and project implementation.
Provided attentive support and solutions to clients in telecommunications and retail sectors.
Supervised and trained teams, monitored call quality, and led project implementations.
Developed client portfolios, managed inquiries, and contributed to new service launches.
Participated in deploying commercial and operational projects to improve service delivery.
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