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Samuel
Data Entry Support Analyst at APL Logistics
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Competencies
Expertise in managing freight shipments, booking, and coordinating with shipping providers to ensure seamless logistics operations.
Proven ability to manage client relationships, process orders, and ensure high levels of customer satisfaction.
Skilled in SAP, JDE, Excel, and Google Sheets for accurate data entry, billing, and report generation.
Strong analytical skills to troubleshoot logistical and operational issues efficiently.
Effective communicator with experience coordinating between multiple departments and clients across Latin America.
Education
Languages
Summary
Dedicated professional with extensive experience in logistics coordination, customer service, and data management. Proven ability to optimize shipments, manage key client accounts, and streamline operations across Latin America. Skilled in SAP, JDE, and Excel, with a focus on accuracy and efficiency.
Key Achievements
- Coordinated ocean export shipments for major clients like NIKE across Latin America, ensuring timely and accurate delivery.
- Managed and optimized freight bookings with Maersk, improving logistics efficiency and client satisfaction.
- Overseen billing and financial charge distribution for Levi's, enhancing accuracy and operational workflows.
- Supported product development processes at Gildan, ensuring specifications met quality standards and production needs.
- Built strong client relationships with brands such as NIKE, UNDER ARMOUR, and GILDAN, driving customer satisfaction and retention.
Experience
Data Entry Support Analyst
Responsible for coordinating ocean export shipments for the client NIKE from Argentina to Brazil, Chile, Uruguay, Mexico, and Panama.. Managed ocean freight bookings with Maersk and coordinated container positioning at the manufacturing site to ensure timely and accurate exports without delays.. Data entry and management in the system, including creation of shipments, bookings, Master Bills of Lading (MBL), and House Bills of Lading (HBL).. Entered and validated export data for clients such as NIDEC, Chewy, and Pricesmart.. Provided support to the Billing department.. Managed the creation of new users and access configuration for external shippers in the system.
Customer Service
Responsible for managing and overseeing clients such as NIKE, UNDER ARMOUR, and GILDAN. Accurately enter and process customer purchase orders in SAP and ensure follow-up. Verify order details for accuracy, including product codes, quantities, pricing, and shipping information. Communicate with customers to confirm orders and resolve any discrepancies.. Overseeing production process and ensuring on-time deliveries.. Maintain and update customer records and order information in the database. Coordinate with the warehouse and shipping departments to ensure timely delivery. Generate and distribute order confirmation emails, invoices, and shipping notifications to customers.. Provide administrative support, including managing schedules, filing, and handling correspondence.. Assist in back-office operations, such as inventory management, order tracking, and report generation (Bi-weekly forecast). Collaborate with other departments to improve order processing and customer service procedures.. Increase customer satisfaction by responding promptly to customer complaints.. Implementing continuous improvements in customer service processes ensured greater delivery accuracy and strengthened customer trust.. Monitoring and coordinating customer requests for new developments and colors, working closely with color lab and development teams.. Periodic visits to national and Central American clients, strengthening business relationships.. Cold calls for the acquisition of new clients.
LATAM DATA ENTRY
Creation and management of the SCDF (Financial Charge Distribution System) for Levi's in Latin America.. Management and oversight of billing for Grupo Monge.
Product Design Development
Coordinate with the packaging technician to ensure that specifications are validated before being sent to the Production Team.. Assist Production, BOM, Sales, PDM, Marketing, and other departments with claims or changes in packaging or folding specifications.
Skills
Video Transcript
Video Transcript 1
Hello, this is Samuel. Maybe my curriculum doesn't show that I have experience as a dispatcher, but I have a lot of experience dispatching sea freight, also dispatching material from my fabric to customers' warehouses, and to coordinate all the pickup and deliverers. So, what I guarantee is that I can learn fast, I am very detail-oriented person, and I can create great communication between drivers and customers, and create great relationships.
Video Transcript 2
Hello, this is Samuel. Maybe my curriculum doesn't show that I have a lot of experience as a dispatcher, but what I'm really looking is for new experience in life to learn new things, to learn new skills, to be a great member for a team. So I think that as a detail-oriented person, I can fit this position and become a great employee for your company.
Customer Service
Hello, this is Samuel. My primary experience has been for manufacturing company where I used to work as a customer service handling accounts such as Nike, Under Armour, Jordan, managing all their purchase orders, giving them feedback to the factories in the region, Honduras, Guatemala, El Salvador, being in touch with them, letting