This is my profileContact via CazVidSamuel
Sales & Customer Service Manager with 10+ years in retail & hospitality
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Competencies
Led sales teams and managed sales strategies across multiple retail and service environments.
Handled customer inquiries, claims, and upselling in various industries including food, retail, and entertainment.
Supervised large teams of waiters and staff, ensuring operational efficiency and customer satisfaction.
Managed logistics, inventory, and resource allocation for food parks and retail outlets.
Performed graphic touch-ups and design tasks as part of printing and marketing initiatives.
Education
Languages
Summary
Experienced in managing sales, customer service, team supervision, and logistics across retail, hospitality, and entertainment sectors, with over 10 years of industry exposure.
Key Achievements
- Managed sales operations and inventory for Kicker Sneakers, optimizing stock levels and sales metrics.
- Supervised 22 waiters and maintained operational and customer service standards at Andrés Carne de Res.
- Directed logistics and resource management as owner of Zaperoco Food Park SAS and Samsburg.
Experience
Manager and sales representative
In charge of scheduling of coworkers, Sales metrics, Training personnel, Manage sales through different sales apps and online market places, Manage face to face sales, Manage inventory in order to place a new order when stock was low on quantity
Customer service representative
In charge of taking and placing orders for a big food chain in the US, Upsell and offer sides or desserts, Crossed sale for the restaurant to increase sales
Customer service representative
In charge to take calls regarding claims for customers with Eyewear incorrectly made, Assistance on how to purchase from webpage
Customer service representative
In charge to take calls regarding claims on service provided to appliances, Campaign of crossed sales, In charge to add new plans or upgrade them, Retain the customer when they call to cancel
Owner and administrator
In charge of the logistics and direct contact with the community, Administrate resources obtained from the rent of the spaces, In charge of hiring payroll and their respective payment
Owner and administrator
Direct customer service, Personal handling, In charge of hiring payroll and their respective payment, In charge of the inventory and to buy supplies
Sales representative
In charge of direct and personalized customer service
Captain of waiters
In charge of 22 waiters, Supervise their tasks, Verify schedules, Writing monthly reports about the performance of the place of work, Organize internal meetings to check inquiries and questions of the personal, Give feedback, In charge of the maintenance of the area, Follow up about customer...
Waiter
In charge of direct and personalized customer service, Achieving and accomplishing with the customer expectations, Servicing them with excellency creating a unique experience for them to come back to the restaurant
General coordinator
In charge of supervising the staff, Handling inventory, Making the company’s rules to be respected, Give logistic and operations support