This is my profileContact via CazVidSamuel
Revenue Cycle Management Specialist at Health Prime
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Competencies
Experienced in delivering effective, bilingual customer support across various industries, ensuring client satisfaction.
Proficient in clear, concise communication in English and Spanish, facilitating smooth customer interactions.
Skilled in reviewing and correcting claims, with strong knowledge of healthcare billing and insurance processes.
Capable of guiding users through technical issues efficiently, enhancing user experience and issue resolution.
Education
Languages
Summary
Dedicated professional with extensive experience in bilingual customer support, troubleshooting, and revenue cycle management. Proven ability to adapt across industries, ensuring client satisfaction and operational efficiency.
Key Achievements
- Transitioned seamlessly from customer support roles to revenue cycle management, demonstrating adaptability and growth.
- Provided bilingual customer support for major clients, enhancing user experience and troubleshooting efficiency.
- Reviewed and corrected insurance claims, improving accuracy and reimbursement processes for healthcare providers.
Experience
Bilingual Agent
Provide customer support for Chinese sellers on Mercado Libre, Transitioned to AT&T for US customer support
Bilingual Agent
Provided customer support for Fitbit users, Helped users troubleshoot issues by sending instructions and guiding them through steps
RCM specialist
Review and fix claims from different payors for a specific hospital, Advanced knowledge in revenue cycle management