Dedicated professional with extensive experience in bilingual customer support, troubleshooting, and revenue cycle management. Proven ability to adapt across industries, ensuring client satisfaction and operational efficiency.
Experienced in delivering effective, bilingual customer support across various industries, ensuring client satisfaction.
Proficient in clear, concise communication in English and Spanish, facilitating smooth customer interactions.
Skilled in reviewing and correcting claims, with strong knowledge of healthcare billing and insurance processes.
Capable of guiding users through technical issues efficiently, enhancing user experience and issue resolution.
Teleperformance
Provide customer support for Chinese sellers on Mercado Libre, Transitioned to AT&T for US customer support
Web help + Concentrix
Provided customer support for Fitbit users, Helped users troubleshoot issues by sending instructions and guiding them through steps
Health Prime
Review and fix claims from different payors for a specific hospital, Advanced knowledge in revenue cycle management
High school
Bachelor’s degree in English teacher
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