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Customer Service & Logistics Specialist with 8+ years in client support and supply chain
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Competencies
Utilized CRM systems to track interactions and support customer needs efficiently at Concentrix.
Coordinated freight shipments and managed documentation for logistics companies, ensuring compliance and timely delivery.
Addressed client and operational challenges proactively within logistics and customer service environments.
Effectively interacted with customers and internal teams to resolve issues and improve service delivery.
Handled billing, compliance, and shipment paperwork, ensuring accuracy and adherence to policies.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, logistics coordination, and client support. Skilled in managing inquiries, optimizing processes, and ensuring compliance across supply chain operations.
Key Achievements
- Managed customer inquiries at Concentrix, leveraging CRM tools to improve service processes and enhance customer satisfaction.
- Streamlined billing and documentation processes at Lean Solutions Group, ensuring compliance and timely processing of invoices.
- Coordinated and dispatched freight shipments across North America, maintaining on-time delivery and compliance documentation.
Experience
CUSTOMER SERVICE REPRESENTATIVE & TEAM SUPPORT SPECIALIST
Managing inquiries and effectively solving problems in customer service., Collaborating with colleagues to improve customer satisfaction., Using CRM tools to track customer interactions and optimize service processes., Interacting with customers and coworkers using exceptional communication skills.
LOGISTICS COORDINATOR & CLIENT EXPERIENCE SPECIALIST
Assisting clients throughout the billing and collections process, ensuring timely and accurate handling of invoices., Reviewing and processing documentation to ensure compliance with company policies and industry regulations., Managing and executing administrative tasks, including data entry,...
LOGISTICS COORDINATOR
Coordinating and dispatching LTL and FTL freight shipments across the U.S. and Canada., Maintaining direct communication with customers to understand shipment requirements and provide updates., Monitoring and managing tracking and tracing activities to guarantee on-time performance., Overseeing...