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Customer Support Specialist with 4+ years in telecommunications and healthcare
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Competencies
Provided excellent customer care and support across telecommunications and call center environments.
Resolved complex technical issues by applying troubleshooting skills in telecom and IT contexts.
Interpreted in English and French in healthcare and customer service settings, ensuring clear communication.
Utilized CRM platforms and call center tools to manage customer interactions efficiently.
Gained foundational skills in web development and AI tools driven by technical and programming coursework.
Languages
Summary
Experienced customer support professional with a strong background in telecommunications, healthcare interpretation, and technical troubleshooting. Bilingual in English and French, adept at resolving complex issues and ensuring customer satisfaction.
Key Achievements
- Delivered personalized customer support, enhancing client satisfaction and issue resolution.
- Collaborated with technical teams to troubleshoot and resolve network issues efficiently.
- Provided bilingual interpretation in healthcare settings, facilitating effective communication.
Experience
Customer Support & Technical Specialist
Delivered exceptional customer service and support in telecommunications operations., Resolved complex client issues using technical troubleshooting methods., Improved customer satisfaction by ensuring quick, effective, and friendly support., Collaborated with internal tech teams to escalate and...
Medical Interpreter (Volunteer)
Assisted healthcare professionals by interpreting for patients in English and French., Ensured clear, compassionate communication in sensitive environments.
Call Center Agent
Provided over-the-phone and video-based interpretation and customer support., Handled customer inquiries, complaints, and troubleshooting requests across various industries., Maintained performance under pressure in high-volume environments.